Customer review by Alfonso Z
20 May 2022
Incompetent and ridiculous beyond belief. Thinking of buying a commercial property Leasehold or Freehold? Has it a basement? Goadsby wont have pictured it, need a floor plan? Goadsby wont have done one. Trying to search through results on Zoopla? Goadsby have posted 31 adverts for the same warehouse unit so you need to scroll through pages and pages of the same advert. Need decent pictures? Goadsby will have taken 4, on a standard lens so you cant actually see any detail at all. Want no idea what you are looking at at all with confusing details about if the property is freehold or leasehold... Goadsby have you covered. Leasehold properties in the freehold section and vice versa. Jeez. Oh, by the way, I requested details for a property on Monday. It's now Friday. **sits here waiting for passive-aggressive response "thanking" me for my review and asking my my details again.** ... Goadsby.. Take more pictures... Do a floor plan for christ sake, keep leasehold properties out the freehold section (the fact one needs to pay a "premium" doesn't make it a Freehold) and for god's sake, if you have 31 units available all from the same place, one bloody advert for it will do!!!
Reply left 20 May 2022: We are extremely disappointed to read your frustrated review .
We have constraints to work within on portals such as Zoopla e.g. there is no category for business for sale so they automatically show as a freehold property for sale . However , all of our business for sale instructions are marked as such with a blue strap . If a rent applies ( indicating leasehold ) that number is also listed adjacent to the premium .
Further , the plethora of industrial listings you mention are individually listed as that is what we have been instructed to do i.e. sale individual units albeit they are all on the same Estate.
On Zoopla there are further filters you can utilise to narrow down your search results and these should help you return a more relevant results list .
Your comments on floorplans and photographs are noted ,but these are not rolled out across the industry in the same way as they would be for a residential property. In fact , sometimes our clients want us to limit internal shots so as not to compromise security .
Sorry you have waited too long for some particulars , this is unacceptable . We are told these have been sent to you now , but please confirm ?