Reviews

Reviews for:
Ferndown reviews

Customer Rating 4.7 / 5.0 (187 Reviews)

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Customer review by Madhavika W

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19 May 2023 I would like to extend my sincere appreciation for the Goadsby team for their professionalism and true commitment in fulfilling and exceed customer expectations by maintaining wonderful communication and timely follow-ups! A true customer satisfaction, which was created by Natasha, with a warm hospitality and recognition towards me, simply wowed me...as I approached almost 10 months ago and could not find a place, however, when approached Goadsby office this April, she immediately recognized me! Every steps took place in the process were handled professionally! I reccomend "Goadsby" for any customer's without any doubt and I assure, all customers will certainly take great service from Goadsby team. I wish wonderful Goadsby team a great year ahead.

Reply left 19 May 2023: Hi Madhavika, that is so great to read! Thank you for your kind words. So pleased we were able to help you. Best wishes and kind regards

Customer review by Victoria R

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4 May 2023 Natasha went above and beyond to process my application swiftly. She kept me informed every step of the way and I’m very grateful for the service she gave me.

Reply left 05 May 2023: Hi Victoria, thank you for your kind review. So pleased Natasha and the team were able to help you. All the best and kind regards

Customer review by Mariella R

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2 May 2023 Excellent,the staff very friendly,professional,helpful.

Reply left 03 May 2023: Hi Mariella, that is great to read! Thank you for taking the time to review our Ferndown team, so pleased they were able to assist you. All the best and kind regards.

Customer review by William P

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4 April 2023 The Sales Assistant, Polly, made viewing of the property a pleasant visit. It was her very delightful and helpful approach which enabled me to make a sound decision.

Reply left 05 April 2023: Hi William, thank you for taking the time to review our Ferndown team. I'm sure Polly will really appreciate your comments, All the best and kind regards.

Customer review by Robert H

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3 April 2023 The care and attention paid throughout the sale of my property was excellent. Considering my abscence from home for unscheduled periods of time the process was smooth, for all interested parties, and a deep sense of gratitude from myself. Particular thanks to Tim, Chris and Polly…a team of professionals.

Reply left 03 April 2023: Hi Robert, that is fantastic to read. Thank you for taking the time to review our Ferndown team and I'm sure Tim, Polly and Chris will really appreciate your comments. All the best and kind regards.

Customer review by Lauren N

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28 March 2023 We received excellent service from the staff at Goadsby, especially Polly and Tim who dealt with our sale, Both are very friendly and approachable, always there to answer any questions and always kept us updated on what was going on. It wasn't the easiest of sales but they kept on top of it to make sure it all went through. We are now enjoying our new home thank you.

Reply left 28 March 2023: Hi Lauren. Thank you for taking the time to review our Ferndown team. I'm sure Tim and Polly will really appreciate your comments. So pleased we were able to help you. All the best and kind regards.

Customer review by Catherine T

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2 March 2023 Great service from the Ferndown branch. Staff were very friendly, polite and prompt at answering any queries. I was kept informed at all stages of buying my new property. Thank you!

Reply left 03 March 2023: Hi Catherine, so pleased we were able to help you with your purchase. Thank you for taking the time to review our service. All the best in your new home!

Customer review by Tim S

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1 March 2023 Initially we were dealing with Aimee Crawford for setting up a tenancy agreement for our newly purchased flat. Latterly, Natasha Dark took over when Aimee left and we have been nothing but totally impressed with her friendliness and professionalism all the way through to the completion of the tenancy agreement.

Reply left 02 March 2023: HI Tim, thank you for your kind review. I'm sure Natasha and the team will be equally delighted to read your comments. So pleased we were able to help you. All the best.

Customer review by Samantha K

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27 February 2023 I wanted to express how grateful I am to Chris and the rest of the team for going 'above and beyond' in supporting my Mum through her recent experience of having her flat on the market with yourselves. Mum mentioned how grateful she was for the incredible support your team provided her, along with keeping her up to date with information and progress you thought she might need so you could provide help if needed (also, just keeping in touch on a regular basis!). I would also like to thank you for keeping me in the picture as well on the occasions when Mum was not feeling her best and asked you to speak to me - the team certainly was amazing at going 'above and beyond' with customer service!

Reply left 27 February 2023: Hi Samantha, so pleased we were able to help you and your mum. Thank you for taking the time to leave us a review and if we can help again in the future please don't hesitate to contact us. Please pass on our best wishes to your mum. Kind regards and all the best.

Customer review by A Simons

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26 February 2023 Smooth transition from start to finish.

Reply left 27 February 2023: Hi. Many thanks for your kind review. So pleased our Ferndown team were able to assist you with your move. All the best and kind regards.

Customer review by Pam R

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26 February 2023 Reply left 27 February 2023: Hi Pam. Thank you for leaving us a 5 star review. So pleased you were impressed with our service. All the best.

Customer review by Susan O

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14 February 2023 Goadsby, Ferndown, have been absolutely fantastic. They have helped and advised all the way through the selling of our property.Any problems and they have done their best to solve them, and support us through any difficulties. I couldn't have asked for more. The let us know what was happening at every stage of the process , keeping us informed and less stressed. Polly was our sales negotiator and she worked so hard. Nothing was too much trouble. Tim, the manager and Chris were always there to help at any other time. Together they made this stressful process go so much more easily. Thank you all so much. I would highly recommend Goadsby to anyone

Reply left 15 February 2023: Hi Susan, that is so nice to read! Thank you for taking the time to review our service. I'm sure Tim and the team will be equally delighted to read your comments. So pleased we were able to help you. All the best and kind regards.

Customer review by Bob &

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7 February 2023 Tim the manager of the Ferndown branch of Goadsby dealt with the sale of our mobile home. He has been tenacious when dealing with all parties with regard to this sale and we are positive that we would have lost the sale without Tim's professional and unswerving dedication to get this sale across the line. Thank you Tim

Reply left 08 February 2023: Hi Bob & Ginny, that is great to hear! So pleased we were able to help you and I'm sure Tim will be delighted to read your comments. All the best and kind regards.

Customer review by Sara A

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25 January 2023 Our whole experience from start to finish with Goadsby Ferndown was brilliant. A special thank you to Polly who was amazing keeping me informed every step of the way which made the whole process less stressful.

Reply left 26 January 2023: Hi Sara, that is great to read! Thank you for taking the time to review our service, I'm sure Polly will be equally delighted to read your comments! All the best and kind regards.

Customer review by Oliver F

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24 January 2023 Tim has done a fantastic job in making sure we could view the property as and when we required across multiple visits. Great communication which aided in a speedy transaction!

Reply left 24 January 2023: Hi Oliver, thank you for taking the time to review our Ferndown sales team, so pleased they were able to assist you. I'm sure Tim will be delighted to read your comments. All the best and kind regards.

Customer review by Cliff a

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7 January 2023 Tim, Polly and the team were wonderful, keeping us informed every step of the way during our sale. Would highly recommend Goadsbys in Ferndown. First class service.

Reply left 09 January 2023: Hi Cliff & Val. Thank you for taking the time to review our service. I'm sure Tim and the team will be delighted to read your comments. So pleased we were able to assist you with your sale. All the best and kind regards

Customer review by Kate S

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28 December 2022 I have had the most wonderful experience letting through Goadsby, this has entirely been down to Natasha. I have been looking for a premises to rent for a little while and was getting quite despondent with the market, it almost felt as if letting agents just didn’t care either way if I wasn’t spending millions but Natasha has made me feel like the most important client she has from day one. She is professional, attentive, efficient and kind. Nothing is ever too much trouble and she has kept me informed throughout the entire renting process, couldn’t have asked for more. Everytime I’ve popped in to branch the entire team has made me feel welcome and Natasha has dealt with all my queries with speed and dedication. Her kind and caring attitude has gone above and beyond and I will forever recommend Goadsby to others in the future solely because of her.

Reply left 29 December 2022: Hi Kate, that is great to hear! So pleased Natasha and the team at Ferndown have been able to help you find a property. Thank you for taking the time to leave us a review, I'm sure Natasha will really appreciate your comments. All the best.

Customer review by Yvonne C

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13 December 2022 Goadsby as a company were professional and unflappable. Unfailingly supportive and willing to go the extra mile. In particular Tim and Polly were jewels. We are in their debt and I am so glad we decided to do busines with them, We cannot thank them enough fo seeing us through a difficult time.

Reply left 14 December 2022: Hi Yvonne, many thanks for your very kind review. I'm sure Tim and Polly will be delighted to read your comments. So pleased we were able to assist you with your move. All the best and kind regards

Customer review by Martin J

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9 December 2022 I cannot fault the service that has been provided by all those that have been involved - well done Tim and your team. My special thanks goes to Polly who has been an absolute star. I have been so impressed with her professionalism and resilience to get the job done. I feel that she has consistently gone above and beyond my expectations.

Reply left 09 December 2022: Hi Martin, this is great to hear! Thank you for taking the time to review our service. I'm sure Tim, Polly and the rest of the team will really appreciate your comments. So pleased we were able to help you. All the best and kind regards.

Customer review by Fliss B

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20 November 2022 Chris was very helpfull, kind & compassionate helping to value my sister & her husbands home as they both passed recently.

Reply left 21 November 2022: Hi Fliss, so sorry to hear of your loss and thank you for taking the time to review our service. I'm sure Chris will really appreciate your comments. Kind regards and condolences.

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