What is the Best Estate Agent Guide?

Recognised within The Best Estate Agent Guide with 7 “Exceptional” Branches

To create The Best Estate Agent Guide over 25,000 Estate Agent branches from across the country were identified and assessed by Rightmove & The Property Academy.

The Guide contains a listing of only the top 20% of agents and of 14 Goadsby Branches listed, 7 of these have been recognised as Exceptional!

Exceptional means these branches were rated within the top 5% of Branches across the country and are located in Broadstone, Charminster, Eastleigh, Poole, Southampton, Verwood & Winchester. Indeed our Verwood office was not only rated as Exceptional but ranked 19 out of 25,000 in the Best Estate Agent Guide supported by Rightmove and Property Academy.

Nigel Price Chairman, Goadsby Residential

“We believe in doing the ordinary things extraordinarily well”

Residential Chairman Nigel Price was delighted that overall 14 branches are featured within the guide. “For 7 of our branches to be judged in the top 5% of Estate Agency branches across the country is something to be very proud of and this could not be achieved without our staff upholding and delivering the highest levels of professionalism and customer service.”

He added “This accolade is testimony to our values and we believe sets Goadsby apart from our competitors and whether you are a buyer, a seller or a landlord or tenant you can be assured that through training and development our teams have the necessary knowledge & experienced to guide you through your property transaction.”


What is the Best Estate Agent Guide?

The Best Estate Agent Guide has been created by the Property Academy, who felt there was a lack of independent and trustworthy information available to enable consumers to compare agents and find the best in any given area. With an estimated 25,000 estate agency branches in the UK, and following a detailed analysis of performance data undertaken by Rightmove, the Property Academy, have undertaken a review of estate agency branches across the country with a view to determining the best and have listed the top 20% within the Best Estate Agent Guide.


Why is the Best Estate Agent Guide important?

The Best Estate Agent Guide is important because the public can be reassured by the fact it has been created by an independent organisation following a rigorous assessment of Estate Agents from across the country. The rating system was developed to recognise those agents who not only delivered success but also the highest standard of customer service. The assessment comprised a combination of data analysis undertaken by partner Rightmove and mystery shopping exercises undertaken by the Property Academy. Only the top 20% of estate agents branches have been listed and readers can be assured that those agents will have met the exacting criteria required.

Discover why we are the best


How extensive was the research?

Over 25,000 Estate Agent branches were identified and assessed from across the country – A ‘whole of market’ assessment! The report was compiled by independent industry experts, the Property Academy with the support of the UK’s largest property portal, Rightmove – the results were reliable and trustworthy. Performance comparisons were undertaken at a hyper-local level, individual branches were rated, not companies to recognise differences in service standards between different branches of the same company, as well as disparities in regional markets – the assessment was truly localised by the process.


How rigorous was the '‘assessment’'?

To choose which agents were listed in the Best Estate Agent Guide, each branch was scored against a unique set of performance and customer service criteria, using a combination of data analysis and mystery shopping. With performance monitored over a 12-month period, involving analysis of:

  • Over 25,000 branches
  • 1 million properties listed at any point in time
  • 3 million transactions
  • 50 million leads
  • 3 billion property views
  • 30,000 mystery shops

Estate agent branches that display a Best Estate Agent Guide rating scored in the top 20% of branches in the country. The marks provide a useful indication of the quality of the agent, which can help when choosing an agent to value your property and when choosing which agent to instruct.


The rating system explained by the Property Academy…

Based on the points scored during the data analysis and mystery shopping exercise, the top 20% of branches in the country were identified and categorised into three ratings:

Highly Rated

Among the top 20% of estate agency branches in the country. Only agents who achieved this high standard are featured in our guide. Out of over 25,000 estate agents across the UK only 5,153 branches have been featured.




Among the top 10% of estate agency branches in the country. Not quite within the top 5% but still market-leading in their approach to client satisfaction. They show a commendable dedication to client satisfaction.



In the top 5% of estate agency branches in the country. These agents showed an outstanding level of service and care towards prospective clients and The Property Academy were delighted to award these superb agencies with a score of “Exceptional”. From these, the top 100 sales branches, the top 100 lettings branches and those branches that achieved an exceptional rating for both sales & lettings were identified.

If you’re thinking of selling or renting your home and want the reassurance of dealing with one of the country’s finest agents – please don’t hesitate to make contact
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